Return and return policy

Return shipping requirements

Do you want to return a product? Then the most important condition is that the product is still sealed. In other words: the packaging must not be opened and the seal must not be broken. We do not accept returns of used, opened or unsealed products for hygiene and health reasons.

In addition, you must register the return within 14 days of receiving your order. After you have registered the return, you still have 14 days to return the product to us.

When returning products that are part of a discounted bundle (for example a bundle of 3 bottles), the following conditions apply:

  • Bundles can only be returned in their entirety.

  • It is not possible to return only part of the bundle.

  • For example, if you purchased a 3-bottle bundle at a discount, you must return all 3 bottles to qualify for a refund.

This condition applies because the discount applies to the bundle as a whole, and not to the individual products.

Return shipping costs

If you are not satisfied with the product, you can return it without giving any reason. The costs for returning the product are for your own account and will not be reimbursed by us. In addition, any shipping costs you paid to receive your order will not be refunded.

Products must be returned unused, undamaged and, if applicable, sealed. We reserve the right to charge depreciation for damaged products. If a product has a broken seal, we can refuse the return or charge a depreciation.

Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the product.

Request a revocation

Would you like to exercise your right of withdrawal? Simply submit your request via our online returns portal:

https://minodeals.montareturns.com

For this you need your order number and the email address with which the order was placed.

After submitting your application, you will automatically receive a confirmation by email. You then have 14 days to return the product to our returns address.

Refund

After receipt and processing of the return shipment, we will refund the purchase amount via the same payment method with which the original payment was made, unless expressly agreed otherwise.

The refund will be made as soon as possible and at the latest within 14 days after we have been informed of the cancellation. However, we may postpone the refund until we have received the returned products or until you have demonstrated that the products have been returned.

Any return shipping costs will be borne by the customer, unless otherwise stated.

Allergic reaction

It is of course annoying when you experience an allergic reaction after using a product. However, we would like to emphasize that we cannot be held responsible for any allergic reactions or their consequences. For this reason, used or opened products cannot be returned, even if an allergic reaction has occurred and you cannot continue using the product.

We advise you to have an allergy test carried out by a dermatologist in advance, so that you can gain better insight into which substances you may be sensitive to. This can help you make more conscious choices in the future when purchasing products and prevent unwanted reactions.